Email Settings and Notifications

Wired Church sends emails for a variety of purposes: giving receipts, password resets, event reminders, absentee alerts, and bulk broadcasts. This guide covers how to configure your email and SMS settings, manage notification types, customize templates, and troubleshoot delivery issues.

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Email Provider Overview

Wired Church uses MailerSend as the email delivery provider. MailerSend handles the actual sending of all system emails and broadcasts. Your church does not need its own email server — Wired Church manages the infrastructure. You configure the sender identity and templates.

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Configuring Sender Identity

The sender email and name determine how your emails appear to recipients.

1. Navigate to Admin > Settings > Email.
2. Configure the following fields:

3. Click Save.

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Email Templates

Wired Church uses pre-built templates for system emails. Each template can be previewed and has configurable elements.

Available Templates

Previewing Templates

1. Navigate to Admin > Settings > Email > Templates.
2. Click on any template name to open it.
3. Click Preview to see how the email renders with sample data.
4. Make edits to configurable text areas.
5. Click Save.

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Testing Email Delivery

Before relying on automated emails, test that delivery is working:

1. Navigate to Admin > Settings > Email.
2. Click the Send Test Email button.
3. Enter your email address.
4. Select the template to test.
5. Click Send.
6. Check your inbox (and spam folder) for the test email.

If the test email does not arrive within a few minutes:

• Check your spam/junk folder.
• Verify the sender email domain has proper DNS records (SPF, DKIM).
• Contact Wired Church support if issues persist.

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Notification Types

Wired Church has two categories of notifications: system notifications (automated) and broadcast notifications (manual).

System Notifications

These are triggered automatically by events in the system:

Broadcast Notifications

These are sent manually by staff through the Broadcasts module:

• Email broadcasts — Rich-text emails to selected groups of members.
• SMS broadcasts — Text messages via Twilio to member phone numbers.

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Per-User Notification Preferences

Members can control which notifications they receive:

1. Members navigate to Portal > Settings > Notifications in the member portal.
2. They see a list of notification types with toggles:

3. Members toggle off any notifications they do not want.

Admin Override

Admins can view and manage notification preferences for any user:

1. Navigate to Admin > Settings > Users > [User Name].
2. Click the Notifications tab.
3. View or modify their notification preferences.

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SMS Settings (Twilio)

Wired Church uses Twilio for SMS communications, including 2FA verification codes and SMS broadcasts.

Configuring SMS

1. Navigate to Admin > Settings > SMS.
2. The following fields are configured at the platform level:

3. SMS settings are managed by Wired Church support. If you need to change your Twilio phone number or enable SMS, contact support.

Testing SMS

1. Click the Send Test SMS button on the SMS settings page.
2. Enter a phone number.
3. A test message is sent immediately.
4. Verify receipt on the target phone.

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Email Delivery Logs

You can review the status of sent emails:

1. Navigate to Admin > Settings > Email > Delivery Log.
2. The log shows recent emails with:
   • Recipient address
   • Template/type
   • Sent timestamp
   • Status (Delivered, Bounced, Opened, Clicked)
3. Filter by date range, status, or template type.
4. Click any entry to see full delivery details.

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Broadcast Emails (Bulk Sending)

For sending bulk emails to groups of members, use the Broadcasts module:

1. Navigate to Admin > Broadcasts.
2. Click New Broadcast.
3. Select Email as the channel.
4. Choose recipients:
   • All members
   • By campus
   • By ministry group
   • By status (active, inactive, visitor)
   • Custom selection
5. Compose your email using the rich-text editor.
6. Preview and send, or schedule for later.

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Troubleshooting

Emails are going to spam. This is usually a DNS configuration issue. Ensure your sending domain has valid SPF, DKIM, and DMARC records. Contact Wired Church support for help with domain verification.

A member says they are not receiving emails.

1. Check the delivery log for their email address.
2. If the status shows "Bounced," their email provider rejected the message. Ask them to check their spam settings or provide an alternative email.
3. If the status shows "Delivered," the email was accepted by their provider. Check their spam folder.

2FA codes are not arriving via SMS.

1. Verify the member's phone number is correct (including country code).
2. Check Admin > Settings > SMS to ensure SMS is enabled.
3. Some carriers block short messages from certain numbers. Try sending a test SMS.

I changed the sender email but emails still show the old address. Email sender changes can take a few minutes to propagate. Send a new test email to verify. If the old address still appears, clear your email template cache in Admin > Settings > Email > Advanced > Clear Cache.

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Related Articles

• Church Profile and Branding
• Custom Domain Setup
• User Roles and Permissions
• Managing Your Wired Church Subscription